How many spaces can I book?
As many as you need. We now have a basket system on our website enabling you to book multiple course within a single transaction.
Can I book some sessions rather than all?
No, all of our courses are full term commitments.
How do I pay and via which methods? Can I do a bank transfer, cash or cheque?
All course bookings are now taken via card payment. Please refer to our booking FAQ for more information. We do not accept cash or cheques.
What happens in bad weather?
We will always try to continue coaching sessions wherever possible, unless it is unsafe to do so such as ice or snow on the courts or in thunder and lightning. If sessions do need to be cancelled, we will do our best to give as much notice as possible - but please note that we may not be able to do so until we are at the courts - sessions will usually continue in light/intermittent rain. If two or more sessions are cancelled (due to the weather) within a term then credits towards holiday camps or the following term can be given.
What happens if I need to cancel my childs place?
We have a strict NO REFUND policy. Once we reserve one of our lesson places for your child, it becomes a space that we cannot sell to other players. Please ensure that you check your diaries before committing to our courses.
Please note: If we need to cancel the lessons a credit will be given against the following term. If you wish to remove your child mid-term then NO REFUND will be offered.
What happens if I start midway through term?
If you join a course mid term then the price reflects the pro-rata cost of the weeks remaining (an eight week booking will be the course price divided by the total week and then multiplied by eight) and we will setup a discount code specific to you in order to complete the transaction at the correct price.
What happens if Ignition Tennis cancel a session (non-weather related)?
If we have to cancel a lesson we will do our best to make this up before the end of the term. If an additional lesson is not possible a credit for either the next term or our camps will be offered.
What happens with a lack of numbers?
If numbers in your child’s session are low, we may look to move them to a different group if we aren’t able to fill the session a few weeks into the term. Alternatively, we reserve the right to adjust/reduce the timings of the sessions if numbers are low.
What happens if they need to move up a level mid term?
If one of our coaches feels your child needs to move up during the term, we would advise you of any time/venue change. There may also be an additional charge/refund depending on the length/venue of the new session.
Can I pick my child up early?
Yes, however no refund will be given for any time missed from that weeks lesson. Please inform your child's coach if you wish to pick them up before the end of the session.
My child cannot make a specific date or needs to leave a session early; am I allowed to collect them before the session has finished?
Yes, but please inform your child’s coach beforehand if possible. Unfortunately, we are unable to offer a refund for any sessions that your child does not complete during the term.
Do you offer discounts for members?
We often offer discounts for club members; this is achieved by entering a 'coupon code' at the checkout. However, should members book a course without applying a discount code, we are not obliged to refund the unused discount, nor offer a credit.
I’m not a member of the tennis club, can I still play?
Yes. All our pricing is at non-member rates and and non-members of the club are most welcome. If you wish to join your local club then please speak to your Head Coach or contact the secretary of the club and they discuss the best membership options for you.
Do you provide equipment?
We will most likely be able to lend out tennis rackets, subject to avaialbility. However, if you would like to purchase a racket, then we can advise you on a suitable one and should even be able to get hold of one for you through our contract with HEAD.
Can I book specific days?
Yes, we offer single day bookings for our holiday camps.
What will happen if numbers for my child's group are low; will the session still run or will it be cancelled?
We do our absolute best to ensure that we don't cancel any of our camps. Therefore, the length of the camps may be reduced depending on the numbers and the age group:
1-2 players - 1 hour
3 players+ - 1.5 hours as advertised
1-2 players - 1 hour
3 players+ - 1.5 hours as advertised
Whilst we endeavour to run our tennis camps with lower numbers on, we reserve the right to cancel any of our sessions. The length of the session will be confirmed before/at the start of the session.
I’m a complete beginner, how can I get started?
We believe tennis is for everyone and it's great that you want to get on court with us! If you're not sure where to start, please fill out one of our contact forms or contact us at email@example.com and we'll get back to you with more information.
I’m not sure which adult session I should attend?
We offer a wide range of adult coaching courses suitable for all abilities. Please contact firstname.lastname@example.org so that we can find out further information and recommend suitable sessions.
What happens if I book an adult coaching session and then subsequently can't attend?
Please try to give your coach/our admin team at least 24 hours notice and we will then be able to carry the booking forward to the next respective session. Regrettably, we are unable to carry any bookings forward if we have less than 24 hours notice of cancellation.
What is Ignition's policy regarding Safeguarding?
All of our coaching team (Level 2 and above) have received safeguarding training in accordance with the LTA's requirement for training every three years for Accredited and Accredited+ coaches. In addition to this, our coaches also have Enhanced DBS checks every three years too.
Should you have any concerns over safeguarding, please contact email@example.com and your enquiry will be treated as a matter of urgency and in strict confidence.
Are your coaches trained in First Aid?
All of our coaching team (Level 2 and above) have an EFAW course in accordance with the LTA's requirement for first aid training every three years for Accredited and Accredited+ coaches.